GoTo Meeting Mic Test & “Microphone Not Working” Fix

Step 1: Does your mic work at all?

Click Test my microphone above and speak:

• The bar moves here — your mic and drivers are fine; the problem is in your GoTo Meeting settings. Go to GoTo Meeting audio settings.
• The bar does not move here — the issue is system-level (permission, device or driver), not GoTo Meeting. See System-level fixes.

Step 2: Fix GoTo Meeting audio settings

Open Settings (gear) → Audio, then:

1. Open Audio settings. Click the gear / Settings → Audio.
2. Pick the right Microphone. Set Microphone to the device that worked above; the level bar should move.
3. Choose Computer audio. Make sure Computer audio is selected, not Phone call or No audio.
4. Unmute. Confirm the Mute button is off and the organiser has not muted you.

GoTo Meeting-specific gotchas worth checking

GoTo Meeting offers both Computer audio and Phone call modes when you join — pick the wrong one and your computer mic is simply not used. Open the Settings (gear) → Audio panel, choose Computer audio, and select your Microphone there; the level bar under it should move as you speak.

The desktop GoTo app and the web version keep separate audio settings, and the desktop app relies on the OS microphone permission (macOS: allow GoTo under Privacy & Security → Microphone, then relaunch). If the device dropdown is empty or only shows a removed device, restart the GoTo app to refresh the list, and confirm the organiser has not muted attendees on entry.

Step 3: System-level fixes (if the test above also failed)

If the volume bar did not move in the test, the problem is your device or OS, not GoTo Meeting. Fix it here, then retest.

Windows 10 / 11

1. Settings → Privacy & security → Microphone: enable Microphone access and allow desktop apps (and your browser).
2. Settings → System → Sound → Input: select the correct device and confirm the meter moves.
3. Right-click the speaker icon → Sound settings → Recording: set your mic as the Default device and enable it.
4. Close other apps holding the mic (Zoom, Teams, Discord, OBS) and restart GoTo Meeting.

macOS

1. System Settings → Privacy & Security → Microphone: enable GoTo Meeting (or your browser), then quit (Cmd+Q) and reopen — macOS only applies the permission after a restart.
2. System Settings → Sound → Input: choose the right device and check the level.

GoTo Meeting in the browser (web client)

If you joined GoTo Meeting from a browser, click the mic icon in the address bar, choose Allow, and reload. The web client uses the same browser microphone permission as the test on this page.

GoTo Meeting on phone (iOS / Android)

Open your phone Settings and enable the Microphone permission for GoTo Meeting, then reopen the app and rejoin. In the call, tap the screen and confirm you are not muted.

Step 4: Last resorts

• Update GoTo Meeting to the latest version (older builds have audio device bugs).
• Update or reinstall your audio/headset driver and reboot.
• Sign out and back in, or do a clean reinstall of GoTo Meeting.
• On a USB headset, try a different port and confirm it is selected as both the microphone and speaker.

FAQ